Losing Your Job

Some generations (1960-1980) were raised with parents talking about finding a good company to work for. One where someone could retire and have health benefits until the day that they died. What I came to realize in 2000 was that companies were no longer looking for employees that wanted that kind of longevity.

If you found a state or county job you were set, but if you entered Corporate America, they could care less.  I guess when my mother retired from BellSouth, which was later bought out by AT&T and all that was promised to the Bellsouth retirees was thrown out of the window; I should have paid more attention.

It never occurred to me that companies would not want to retain workers that knew their business practices, their products and had relationships with their customers and vendors. To me that seemed like common sense. Well, I was wrong.

I left the medical field in 2000 because I was not making enough money to provide for my family.  I decided to enter the tech world at that time.  I was amazed at all the companies that told me “Well you will only be here for 5 years or so and then move on”.  I was like “What?” Why would that be?   That was the “norm” for tech companies from what I was told.  People would start the job, learn all they can, and move on to a new one to repeat the process. Once again, I should have paid attention.

When I interviewed for OSSI, I told them I wanted a job working with software that I like and could stake my reputation on. I wanted a place where I could retire from.  I did not like the idea of changing jobs every five years. Well as y’all know, they hired me. I felt they loved how much of myself I gave their products and business practices; because one of the owners told me so, every once in a while.  I thought they would have my back as much as I had theirs because I had worked hard as a non-military/law enforcement person to understand their world and did get a promotion within my first year! Three buyouts later, I quickly found out that was no longer the case. I found myself thrown under the “proverbial bus” being told to sign a “Performance improvement plan” on a performance that was not mine. Everything that was written up against me was not true; except the part where I was hard/mean to my newly hired trainees. (I mean our jobs did mean life or death to some of the people in the field, so in my opinion; you need tough.)

Prior to my HR/Team lead meeting on my previous year’s performance, I was training people. I had people with me onsite and with me whenever I had any customer interaction. Had they been asked about that performance review those people would have proudly said “No, that didn’t happen!” but of course, that was not the true issue. Well, I went home thought about it, and said “Nope”, “you have been looking for a way out. Do not sign it”.  I did not and that was history.

What I was not prepared for was the silence. People I thought were my friends outside of work seemed to no longer be interested in talking to me.  People I had helped, cared about, and encouraged during my 20-year tenure with that company were nowhere to be found. Now don’t get me wrong, some of you checked on me for a week or two; others, well we still talk but it is funny how one’s circle changes.  It was also funny; how my perspective changed.  I thought of those that left before me, some of their own accord, others due to layoffs and “firings”. I say “firings”, but let us be honest. NC is a state where you can be “fired” for not wearing a blue shirt on Tuesday. They do not really need a reason to tell you to hit the road.

Anyway, I never reached out to those people who left before me; not on my own.  They say hindsight is 20/20.  It never occurred to me to reach out.  I mean, what do you say?  Over the years, those that were gone due to a lay-off or were fired would call me up and we would schedule lunch. That wasn’t always the case, but when I put this group together, look how many of you I was easily able to invite to join. There are those that floated out of my life altogether and they say some people come into your life for a season. I guess their season had passed. But I will say it truly never occurred to me to do a weekly check-in on some of you. I apologize for that. I pride myself on being 100% honest and genuine. I feel like I let a lot of you down. I should have asked:  “How are you doing?,  Do you need anything?, Are you wanting to stay in this field or change into something new?, “How can I help ?”, Just want to let you know that I am keeping an eye out for any job openings that may help you.”  There are so many questions which could be asked to someone that loses a job. I was a lucky one. I had a customer that I was in the middle of implementing that begged me to start my own business as a consultant and help them finish their implementation. That business worked and was very successful until I sold it to my current employer due to covid.

Being let go from a job where that is your only income and how you pay your bills at any age is hard. However, when you are forty and over, well then you start to wonder if anyone will hire you due to your age.  It’s obvious to you that experience is not as important now as salary requirements. College kids don’t have high expectations so their salary requirements are much less than yours.  Should you have to take a pay cut because you lost what was thought to be a stable job?  I did. I took almost a 50% pay cut when I started at my current job. Do you know why? because he had only been in business for one year. However, we had the same ideas and business plan; and he was not corporate and never plans to be. Three years later I am 90% closer to making what I was with Corporate America for 20 years with 100% less stress. In my mind, that’s worth it.

Life gets scary when you are over forty and lose a job.  They say you find out who your friends are when something bad happens.  That is such a true story. I was amazed at how all the noise in my life stopped.  My mother told me I was the happiest she had ever seen me after I was let go. It was nice not to pretend anymore.  It was nice to not be on the road for work when she decided to get chemo. It was nice to be home when she passed away and not at a customer site. I genuinely believe everything happens for a reason.  I now work for a small non-corporate company where we are all 100% a team. Y’all know I find it hard to trust…it took me a bit to see that we really do help each other with every aspect of our jobs. I now get to focus on helping a department list out what they need in a software package to get their jobs done.  No corporate rules, and no vendor specifics, just work with the customer to ensure they get what they need out of the software they choose.  I love being able to help an agency figure out what is most important in their day-to-day tasks and how we can help to ensure that the task gets done efficiently and completely because it was an item that they listed as something they needed.

I want to let people know they should follow up with their former co-workers and friends when they lose a job. Many times, they get blind-sighted, and with today’s mental health being what it is…  Find out how they are doing, and do not let their world fall silent because they no longer have a 9-5. Ninety Percent of our interactions are with our co-workers and customers. I had a boss tell me once that my customers are not my friends, that if I was not doing this job these people would not speak to me.  I can tell you from experience that is NOT true.  I have former customers reach out to me monthly to check on me and find out what I am doing today. Many of my customers today are customers because of my tenure with OSSI. You leave a legacy everywhere you go even if it is for a brief period. Make sure that legacy is a good one.


My Journey into Law Enforcement

Well, my journey into the law enforcement world began twenty-three years ago. I was losing my job at the heating and air company I worked at in Winston-Salem. They replaced the service manager I had worked with for over a year with a new one, and we didn’t have the same goals. I had agreed to train my replacement but unless I found something that paid a lot better, I would still have to work multiple jobs. This was occurring at a point in my life when I was working two jobs and going to school. To say I was a little freaked out would be an understatement. 

I started scouring the job sites online, which was something new to me. I saw this job posting for a software startup.  It didn’t really say the business it was for but I figured I would risk it and apply.  I was hoping this wasn’t like every other tech company I had applied at.  Most companies stated I would only stay 5 years and move on.  I truly didn’t understand that.  My mother had worked for BellSouth (Southern Bell) for 30 years.  She got to retire at age 50 with a full pension!  I wanted that.  I wanted to find a job/company I could be loyal to and stick around with. I had applied for some federal jobs as well because everybody knows the feds have the best retirement plan.

I received a callback and interviewed the consultants that had placed the ad. They felt I was a good fit and arranged for me to interview with the company.  I found out it was a company that made law enforcement software. I would have preferred a medical software company because I had just spent the last thirteen years of my life working as a National Certified Health Unit Coordinator in the Emergency Department of two hospitals. However, we can’t always get what we want.

I was interviewed by the support manager, the IT manager, and the owner of the company.  To me, the interview went very well and the owner seemed to love the fact that I was looking for a company I could retire from.  I didn’t know a darn thing about law enforcement software, the law enforcement personnel that came into my Emergency Rooms wrote everything on paper, so this would be new.  However, I love learning new things.

To say I pestered the support manager (Larry Frey) and the IT Manager (Don Davidson) would be an understatement.  As time was ticking away at the Heating and Air company, I could not see myself surviving on just one job.  In the end, I think they hired me just to shut me up. (Yes, for those that know me, it can be done, occasionally). I was introduced to three other recent hires on my first day: Ashley Wilkins, Tammy Behning, and Rick Henderson. Ashley and I became fast friends and created a pack, I was to teach her about computers and she was to teach me law enforcement.

There were eight of us total that were enrolled in this new training program that they had just put together. I can honestly say, the best new hire program I ever went through! (Honestly, kudos to those that put that sucker together) and boy was it tough!  About 4 months in, I heard from the ATF. They were offering me the position with them that I had interviewed for about 10 months prior.  I guess Law enforcement was in my destiny! I turned it down because I was invested in OSSI and I liked the challenges it brought.

This training program taught us how to install the software, support the software, train the software and test the software.  I think Mike Garner wished I never learned that last part.  Rumor has it he went to Larry Frey and said “Janet, does realize this software will never be perfect right?”.  Frank Luo liked my testing ability so much that he literally wanted me to stay at the company and never leave. He told me I could never marry nor move away.  The funny thing was I was testing to understand the workflow, not to find bugs.

In the hospital, things are very structured, you knew what to do once a patient arrived.  When I asked what came next in Records Management (the product I was to specialize in) I was told “Whatever you want”!  Huh?  Ashley had her work cut out for her to help me understand.  The jail product was the next software piece I had to learn.  I liked it better because there was an actual flow to it. Many thanks to Mark Watkins (my mentor and programmer for most of my jail journey) and Tammy Behning who had worked as a detention officer and was wonderful at helping me understand the questions I had about why something was done in a particular way.

Having to teach back the product to the people that wrote it, was one of the smartest moves this company ever made in my opinion. My understanding of the ins and outs of OSSI’s records management and jail management systems is still helping me in my job today. Being vendor agnostic now, I get people that remember me from previous interactions and how knowledgeable I was and they trust me. So many times in my current job my boss has heard “We hired NPSG because you have Janet Burke, she was great to us when she was at OSSI and we trust her”. I can’t tell you how humbling that is to hear.

I was among the first to be hired with no previous law enforcement or military experience. In fact, in one of the first phone calls I ever took covering the phones while support was in a meeting; the officer on the other end literally said to me: “Have you ever been a cop?” I said “No”, he said, “then you can’t help me, get me someone that has worked as a cop”. Ouch! That hurt but yet it put a fire in me to ensure I was never asked that question again. I can honestly say that I never was asked that and no one ever questioned my background again. However, I would willingly tell any customer that I had never been in their shoes.

OSSI gave me the confidence to quit my other job and the faith to survive on one salary. I also stopped going to school. I learned everything I needed to know working for them for 19 years. It was an education that I would not have received otherwise. I have been called the “RMS Queen” by many co-workers and customers. I also have been known as the “Jail girl” which is funny if all of you knew how claustrophobic I am. I wouldn’t be the person I am today without this journey. My mom came to the Oak Branch office one time when she came up from Florida to visit. Frank Luo told her that I was indispensable. He couldn’t imagine the place without me. He never came out and said that to me, but when I was offered a new position in 2005, he was the only person that could talk me out of leaving.